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The Otte Polo Group is a U.S. based conglomerate of businesses offering tech support, domestic and international contact center, answering services, and 3PL fulfillment solutions.  Our brands include Geeks on Site, Responsive Call Center, Phase V Fulfillment, and many more.  We operate from 5 offices in the US and 2 in Latin America.  We take pride in the high quality standards we have implemented and the training offered to our employees. Join us! We offer unlimited professional opportunities as our companies are growing exponentially.

 

We are hiring an experienced Senior IT Help Desk with high skills in networking administration to support our computer systems and users. 

         

Qualifications:

  • Minimum 2 years of experience in computer technical support and network administration
  • Experience managing a help desk team
  • Adavanced/Native level of English- writing, reading, and speaking
  • Degree or certification in IT, MIS, Computer Engineering or similar field
  • Experience with Network Infrastructure and configuration of routers, firewalls, VPNs, and switches
  • Experience with VOIP technologies  

 

 Duties:

  • Installing network and computer systems on Windows platform
  • Diagnosing, maintaining, repairing and upgrading network and computer systems
  • Monitoring network and systems to improve performance
  • Maintain and update documentation such as IT inventories and network diagrams
  • Manage team of 5-7 full time and part time technicians to perform level 1 support for over 250 users in multiple offices
  • Perform level 2 and 3 support
  • Support for CRM system
  • Support various 3rd party systems and software

 

 

**Resumes in Spanish will NOT be considered.**

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Otte Polo Group
Industria
Informática / Tecnología
Descripción
The Otte Polo Group is a US-based conglomerate of businesses offering domestic and international contact center, answering services, information technology, and real estate and fulfillment solutions. We take pride in the high-quality standards we've implemented and the training offered to our employ
Ubicación
Miraflores, Lima