We are looking for a Native German Customer Service Associate.
? Process new inquiries and reservations | 30% of work week
? Email conversations with customers | 30% of work week
? Telephone conversations with customers (inbound / outbound) | 20% of work week
? Handling cases in the best interest of both customer and company | 10% of work week
? Meetings and team buildings | 5% of work week
? Administrative support | 5% of work week
Your level of responsibility and tasks will grow quickly based on performance excellence. We are looking for people who can develop on a personal and professional scale along with our growing business.
You will receive an intensive training and work closely with your language specialist colleagues and manager to ensure that the work is clear for you. We will make sure the work is well prioritized and scoped for you to deliver successful work. You will be submitting daily progress reports and we will have weekly VoIP conference calls. When needed, we will have email or direct telephone contact. You will maintain our high quality standards on every aspect of the job.
You will be working from your home or any other location of your choice. Your working schedule is flexible and negotiable. You will largely be able to plan your own working week. Willingness to work in the evening is expected to be able to contact the suppliers. This will not be all evenings and also not long hours in the evening.
? For the Native German Customer Service Associate we only accept native speakers.
? Candidate must possess at least a Bachelor's Degree, any field.
? Fresh graduates / Entry level applicants are encouraged to apply.
? Excellent English (US) written and verbal communication skills.
? A reliable and fast internet connection of at least 20Mbps.
? Excellent computer (Microsoft office) skills.
? Ability to stay focused while working on large tasks, while retaining close attention to detail.
? Ability to work independently, be proactive and use own initiative.
? Ability to learn on the fly, and have the drive to grow on a personal and professional scale.
? Willingness to work on a shifting schedule within timezones (5 days a week, including weekends).
? 1+years of experience in a customer service or help desk capacity.
? Experience with VoIP and other communication systems.
? Experience with Zendesk.
? Experienced using a range of online tools and services (e.g.wikis and blogs).
? Experience living/traveling in an English speaking country.
Work week: Minimum 40 hours per week, working days are negotiable.
Term: 12 months (with extension possibilities).
Trial period: 8 weeks.
Location: Your home or any other location of your choice (anywhere in the world) with a reliable and fast internet connection.
Start date: As soon as possible.
Interested candidates are invited to submit the following:
? Motivation letter
? Detailed resume/CV
? A list with the following data:
? Your location
? Highest education and date of graduation
? Scores and dates of English level tests
? Name of internet provider and speed (we require a consistent speed of 20 Mbps)
? List experience with Microsoft office
? List experience with online tools
? Summarize travel experience
? Experience in English speaking countries
? Expected salary
? Expected hours in work week
? Internet speed and provider
? Preferred working schedule (Eg: Wednesday to Sunday, 9.00 a.m. to 5.00 p.m.)
? Possible start date
? Website name on which you have originally found this vacancy